Services

We’re experts at getting busy nonprofits up and running quickly, so you can get the most out of your StratusLIVE for Fundraisers software from day one. Our services team brings a wide depth and breadth of experience, and since we focus solely on the needs of the nonprofit community, we speak your language. We take a highly collaborate approach with each nonprofit, offering a full portfolio of services from comprehensive data conversion and migration services to process optimization and training.

Bottom line: You stay focused on your mission, not on technology.

Implementation_Project_Steps_LightImplementation Services

With StratusLIVE for Fundraisers, there’s no software to download, no extra hardware to buy. We’ll walk you through the implementation process every step of the way.

When a new client has selected StratusLIVE for Fundraisers software, the next step is the Implementation Project. While focusing on the specifics of your organization, we walk you through the process using a combination of your organization’s needs and our years of expertise. Implementation Projects usually have five steps.

Process_OptimizationProcess Optimization

Any time processes can be reduced and simplified, your nonprofit organization will increase quality and improve outcomes. The ability to reduce steps is just one of the advantages that sets StratusLIVE for Fundraisers apart from other software.
We can help you review how you currently do business and offer alternate approaches with StratusLIVE. Process Optimization generally includes identifying repeatable work that can be streamlined or better defined; creating automated and standardized work flows for more predictable results.

You’ll not only save time, you’ll free up staff to focus on higher-level tasks and priorities.

Extend_ReachMarketing Execution

While direct mail will continue for the foreseeable future, the nature of how donors want to connect is fundamentally shifting. That’s why our software is mobile, social CRM: Anywhere, Anytime, Real Time.
The blend of StratusLIVE for Fundraisers software and Microsoft Dynamics CRM platform creates incredible opportunities for extending your organization’s market reach.
The StratusLIVE Service Team can help you make the most of your investment to identify, segment, and manage outbound campaigns with your donors. Inbound communications from your donors are handled directly in StratusLIVE for Fundraisers.

ChalkboardTraining & Initial Support

StratusLIVE for Fundraisers is easy to learn and easy to use — especially since most people are already familiar with Outlook and other Office applications.

During the implementation, and for 30 days after the “go live” date, the StratusLIVE Implementation team will provide hands-on training and support to make sure your staff is comfortable with daily use.Other StratusLIVE training and support options include:

  • More than 70 free training videos
  • StratusLIVE for Fundraisers user guides
  • Zendesk support ticketing system
  • Optional hands-on live training sessions
  • Follow-up process reviews after system testing
  • CRM and StratusLIVE for Fundraisers administration training
  • Countless Dynamics CRM books and online resources

Project-Based Data Analysis & Enrichment

Busy nonprofits, by the very nature of their work, collect large sets of data over extended periods of time. The question is: How can you leverage this data to become real information that advances your mission and goals?

Let us put our extensive data modeling and analysis experience to work for you. We can help you aggregate, analyze, and build a solid, more effective strategy using the information you already have.

  • Gift and Program Analysis
  • Marketing and Donor Segmentation
  • Multiple-Value Data Cube Visualizations
  • Churn Analysis
  • Batch Agency Validations
  • Address Verification and Standardization